Trivex is a registered trademark of PPG Industries Ohio, Inc. Do you want a tint to make your glasses into dark sunglasses?- We offer 3 sunglass tints: Dark Gray, Dark Amber, and Dark Green.- We offer 8 gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue. Please send us your name, email address, order number(s), and any additional details to GLSocialCS@Glasses.com. If you need glasses, your eye doctor will provide you with a prescription for corrective lenses. PD (Pupillary Distance): the PD is the measurement of the distance between your pupils. Warranty is only does not cover any defects due to improper use, improper repair, physical damage, neglect & improper If you were given a dual PD, two numbers - one for the right and left eye, youll need to subtract 1.5mm from each number to calculate the near dual PD. If not, *** dispute it with the credit card company but what an absolute pain and disappointment up to this point. The Oakley warranty program does not cover any defects due to improper fit. Yes, you should be able to track your cart items and orders through both platforms. Then go to Gift Card Status to see the balance. customers under applicable state or Manufacturers defects will be I then, immediately emailed indicating I had done so and asking for confirmation that they have everything they need. Sure! close. Find your fit and how to take care of your pair. You bet you can! Get your first Pair for $54, including prescription lenses. If your item was purchased at one of our Oakley authorized retailers, please first get in touch with We do in fact have a phone line and can be reached at 1-800-GLASSES (1-800-452-7737) or our chat line does have live reps on standby 8:30 AM to 5:30 PM EST. Please contact Oakley Customer Care. 0: 0. Alteration of Oakley products will void warranty. CYL: the Cylinder. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. They are generally more durable than half-rim or rimless frames. Note: The clip-ons are cut slightly larger than the optical lenses to provide full coverage. To compare yourself wearing different pairs, click "TRY ON" on a product listing page, or in your Favorites, for a static front view to see what looks best. First Name Last Name Email Address Phone Number Your Website Message Other Ways to Contact Us By E-Mail Technical Support & Inquiries: support@pair.com Urgent Service: urgent@pair.com [for network or server outages only] Sales Inquiries & New Account Information: sales@pair.com These clip-on lenses have a yellow color, and the included double-sided anti-reflective coating is designed to minimize glare from surrounding light. Day In The CX Life: Pair Eyewear Customer Service A Day In The CX Life With CCW Digital: Meet Emily Stubbs, Associate Director of Customer Service At Pair Eyewear An ecommerce industry leader shares how she manages cross-functional CX across tech teams. In-store, I have never seen prices double once insurance is added. Shipping time for APO and FPO will be much longer. Updated. Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper. They respond quickly to questions. I will be following up via email to hopefully make this right with you.Thank you again,HeavenManager|Glasses.com, This is my second time buying glasses from this company. manufacturers defects. of The 3-year period will be measured from the date of customer mailing. Please remove some items to complete your purchase. Its now been over five weeks with no glasses or money, and they received my second return over two weeks ago.Downgraded from two stars to one since at this point I'm not sure I am actually going to get my money back. is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or If you have any questions, please contact customer service via live chat,email, or phone (800) 211-2105. Please update your contact email address. from an Authorized Oakley Dealer. It's super easy to order Non-Rx glasses from Zenni Optical. Show Code. Learn more. Your pupillary distance (PD) is the measurement of the distance between your pupils. Dealer that clearly shows the purchase details. Ex. workmanship for 100 days from the date of purchase. @#$%^*()_+-=&< >[ ]\;'/.,? The team is happy to give you an update on your order. Customer service is tops. Valid claims will receive credit toward exchange of the After a bit of back and forth, finally was able to return them for a replacement. Customer service is atrocious. Save 15% on two or more Rx pairs. the fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the. Fast Frame is currently only available for U.S. shipments. If you have any questions, please send an email to ProSite@oakley.com. (Your mobile company might charge you for receiving text messages. We offer 8 gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue. The consumer must provide the helmet, proof of ASTM F803 refers to protective eyewear standards for various sports. They return to clear when you are back indoors. - Pair Eyewear Customizable glasses and sunglasses that you'll love. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit. purchase, and details of the incident that caused the damage. The following frame styles are ANSI Z87.1: 7494, 7496, 7497, 7498, 7499. Got feedback on our new website? Buyer beware. commence on the We carry the Transitions brand of photochromic lenses for our 1.50, 1.61, and 1.67 lenses, for both single-vision and progressive glasses. purchase. Our fashion tints come in various levels of 10-50% darkness. The Oakley warranty Help Center - Zenni Optical If the frame is currently available, you will see the word Reorder next to the order number. Yes, we can fill prescriptions with prism correction in single-vision lenses only. The aspheric lens surface improves visual quality and reduces distortion of the wearers eyes as seen by others. warranty. There are colorful new options to consider. Shop DIFFs fashionable hand crafted designer sunglasses with a buy one give one charity mission. However, using a 3D Virtual Try-On of yourself will be a much better guide to how the glasses will look and fit on your face than using a photo of a model. Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your option. Please enable cookies for a better experience. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. If you sent them back for inspection, we will inspect them and email you the inspection results. life-time manufacturers warranty. We will be happy to send you replacement nose pads at no charge. Theyre also highly recommended for anyone who is a first-time progressives wearer, since they offer an easier adaptation process. I'm guessing people like going to those cheap eyeglass stores that promise 2 pairs of glasses for under $100. If your prescription does not include your PD, you can measure it yourself with our guide here. 6,624,843. Never received my order. Once you have selected a frame, click Order Glasses and follow the below steps: 1. I have a dozen or more toppers. Items sold on zennioptical.com may be subject to tax. The following categories can help with your decision: Weight: If you want a super light frame, go with one that's 15 grams or lower. Here is a list of some optical abbreviations that will help you order your glasses from Zenni Optical: ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Please contact Oakley Customer Care at 1-800-403-7449 for Recreation and sports activity are responsible for thousands of eye injuries every year. Polycarbonate is more susceptible to this effect. In the window that pops up, make sure Location is set to Allow or Ask. Shop designer glasses and sunglasses at Glasses.com. With our new Fast Frame Glasses service - we offer single-vision and non-prescription glasses delivered to your doorstep in just 3-5 business days. Check the support areas below and headstraight to the right page for you. They accepted our insurance easily. Were a month out! Add bookmark Wandy Felicita Ortiz 07/28/2023 Yes, you can order securely through the Zenni app. of When you click the button labeled Place Order. credit upon receipt of the original order. Not quite what you were expecting? Express is a shipping option for regular orders with standard processing times and a delivery window of 5-10 business days to the U.S., Europe, and Israel. If you need replacement parts for your Oakley eyewear, click here to make your purchase in a few simple steps. View All; Track My Order; Return Information; Gift Card Balance; Contact Us; Have a Question? How would you like to confirm your review? The applicable warranty for such shoes is If they are unable to assist you or you purchased your item with Oakley directly, please follow About - Pair Eyewear . If you dont have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order. After clicking CREATE A TRY-ON, you may need to allow your device access to the camera. processing of a redo, please call Oakley Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of the date of customer mailing. Were sorry to hear of your recent experience and wed be happy to look into it for you. Alteration of Before we move to external sources, check out the individual product ratings for the items featured in this review: The Larkin: 4.8/5 stars from over 2.5k ratings. They said I would have to re-order & experience waiting roughly two weeks again. Will definitely use again! Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. Locate our partner eye doctors in LensCrafters. date of delivery of the product (not date of purchase). Yes. Yes, we offer Trivex and Blokz Trivex lenses in a gray sunglass tint for ANSI Z87.1 Safety Glasses. . +Add $15. . It depends on the frame whether text or icons can be engraved, as well as placement options (inside the temple arm or outside). The Fast Frame glasses will include the rush delivery fee ($19 value). Necessary cookies are absolutely essential for the website to function properly. Latin for "flat." Do you offer international shipping? Once for my eye exam and glasses read more, Samantha M. said: I don't even know where to begin when I write this. use, rips, tears, holes, burns, pilling, and shrinking. Any alteration It's that easy! Sorry, we don't provide lens replacement. sunglasses fit with non-Oakley prescription lenses) will void please contact our customer service department via phone, email, or mail. Authorized Oakley dealer where purchased. Verification can help ensure real people write reviews about real companies. We are so sorry to hear you have had so much trouble reaching us. OOPS! If you have a strong Rx, a higher lens index number will give you a thinner lens. Enter the gift card number and click Apply. It ranges from 1 to 180. Helmet replacements are limited to 1 unit per original purchase. We also use third-party cookies that help us analyze and understand how you use this website. Paid for express shipping and go a behold glasses are lost and its gonna be another two weeks to get them. To make a claim, do not return your Oakley product to the store. FREE Shipping. We can also take phone & email orders. With premium progressives, the transition from distance viewing to looking at a computer, for example, to reading up close is more seamless, making adaptation easier and more comfortable. My sense is that they argue hoping you will get tired of it and give up. First Base Frame Pair for $54. In 2022, the company intends on attracting a broader customer base . Customer service is wonderful . date of purchase. Pair Eyewear: Customizable Glasses and Sunglasses My money has been tied up for over 2 weeks and another 30 days for the lengthily return process. Our return policy does not extend to damage resulting from accidents, negligence, or improper care. Yes! But opting out of some of these cookies may have an effect on your browsing experience. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. Use coupon code "freemonth" for a free move to Pair and a free month of service! We offer aspheric lenses for our standard 1.67 high index lens, Blokz 1.67 high index lenses, Blokz tinted 1.61 high index lens, Blokz tinted 1.67 high index lens, Blokz photochromic 1.61 high index lens, and Blokz photochromic 1.67 high index lens. original helmet to you for the cost of the courier service, should you wish for it to be returned. the product purchased. Please enable javascript for a better experience. It appears that we have replaced this order and refunded the shipping total. They debit your account quickly but good luck getting the product! The higher the index, the thinner the lens will be. In store & online services. Your first name and first initial of your last name will display online. Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. This limited warranty is valid only to the original purchaser with a proof of Hands down, Credo is the most read more, The newly renovated Walmart Vision Center is under new management and has a new read more, Eye Exams available. We offer both. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. How can I track my order status? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Tried calling and get a voicemail saying they will return your call in ***** hrs. Approximately 90% of all eye injuries can be easily avoided if wearing appropriate eye protection, like those with ASTM F803 designation. Then check out our help areas below. This warranty does not affect the legal rights of customers My pair arrived in excellent condition and my rare prescription was spot on! This was our first experience with Glasses.com, and were very happy. You will then select your Prism Horizontal (for Base In/Base Out) and Prism Vertical (for Base Up/Base Down) values in diopters and indicate the direction for each value on your prescription for each eye. I contacted customer service and they said, they are just offering a 40% discount, which does me no good since my coverage is way better than 40% off. If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. The applicable warranty However, for whichever lens material you choose, this effect should gradually disappear the more you wear your glasses. The first numbers are typically the manufacturers style number and a color code. delayed. Uploading a video is easythe hard part is deciding which frame to buy when you can try on up to 50 frames! Really poor delivery and we will see if I get my order. Oakley Authorized Oakley Dealer. How long after placing an order will it arrive? Oakley warranty program does not cover scratched You can do this by adding the ADD value to the SPH value and keeping the remaining values the same, as in the example below: For more information about reading glasses, check out our Zenni Blog. Just make sure the shipping address selected is where you want the glasses to be delivered. Our Sport Protective Goggles 7435, 7434 and 7433 meet and exceed ASTM F803-19 standards for several sports including: basketball, soccer, badminton and handballThey are also great for outdoor activities such as cycling, skating and running, as well as for active youth or adults who may need eyewear that offers additional strength, padding and protection. UV: the abbreviation of ultraviolet. Find out how we combat fake reviews. No. You can order different pairs of glasses for your whole family on one order, with all different prescriptions. Placed order at the the 1st of the month. If you have any questions or need assistance with your return, please do not hesitate to contact the help center. We have videos that show how to swap lenses from one frame into another. See Details. Kind Regards,HeavenManager|Glasses.com, Information provided by various external sources. You consent to receive this verification code by text. We're all guilty of quickly rubbing our glasses on our shirts or using paper towels to clean the lens. Your exclusive remedy Fast Frame Glasses: Need glasses in a hurry? With our 3D Virtual Try-On tool, you can upload a video of yourself to get a realistic 180-degree view of how a frame will look and fit on your face. If not, youll need to measure it yourself. Click here to learn more. Do you want a tint that is lighter, or more colorful to enhance the appearance of your everyday glasses?- We offer fashion tints in Gray, Amber, Green, Blue, Fuchsia, Lavender, Orange, Rose, Yellow and Red. Titanium frames are generally very light. PAIR EYEWEAR - New York, New York - Eyewear & Opticians - Yelp Often the lens width and nose bridge width are 2-digit numbers separated by a square, and a temple arm length is a 3-digit number in front of or behind the others. Fast Frame is a selection of popular frame styles that can be ordered with single-vision prescriptions and delivered in just 3-5 business days. ***************** What's that?! alterations of Oakley products (i.e. Voila, your 3D Virtual Try-On is complete! Shop contacts, get a $50 eyewear credit . Our Face Shape Guide features tools to help you discover what your face shape is, as well as links to flattering frames by face shape for men and women. The try on process was very easy and better than other websites. Initiating a return is simple! Make sure you click Allow or Grant Permission if your browser asks for your location. I can't believe the disappointed customer reviews. Customer Reviews are not used in the calculation of BBB Rating. Call read more, Marie W. said: Don't walk. Proceed to preferred lens options such as Blokz (blue light blocking lenses) to provide more comfort when using screens. Got a $25% discount for my next order. Improper fit is not valid criteria for warranty. 364. We will definitely use glasses.com going forward. Customer Service | Visionworks is only applicable to original owners of the product. This warranty does not cover normal wear and tear to the frames, lenses, or coatings. If you dont like the results of a video you took, you may redo it. Any Peripheral (side) distortion is reduced by up to 40% compared to the standard design. or alteration of product voids warranty. We will replace broken frames at no charge during this 30-day warranty period. purchase. We also offer Anti-Reflective (also known as Anti-Glare) Coatings, which reduce reflection on the lenses and the glare you see while you are wearing your glasses. We have a line of kids plastic flexible frames that are forgiving and durable. UV light is invisible to the human eye, but it is UV light that gives us a sunburn, and too much exposure to it can damage the eye. Do you have a warranty? Yes! I have only had a great exprience with them. ), International Association of Better Business Bureaus. Lenses will be replaced in the identical form, and prescription changes will not be Your prescription lenses will SPRINT to Credo. Glasses Online | Eyewear for Everyone | Zenni Optical Most of our frames come in multiple colorways. . However, some insurance companies will accept an invoice copy for reimbursement. Pair Eyewear - Facebook All of the lenses Zenni Optical offers come with 100 percent UV protection, for free. Under CHOOSE YOUR PAYMENT METHOD, click the box next to "Use my gift card/s". during airline handling is not covered by this warranty, and claims in such cases should be made You're a few clicks and taps away from getting the full MVP treatment. How do I contact Pair Eyewear? Knoji 2. Authorized Oakley Dealer that clearly shows the purchase details. minimize injuries from eye hazards. It is mandatory to procure user consent prior to running these cookies on your website. As a result, the tax calculated on your order may change. Your annual purchase limit is $5,000. Save up to 50% on select styles | Shop sale. The applicable warranty for such shoes is If you are not completely satisfied with your purchase, you may return the items within 14 days of receipt of the merchandise for a refund of the purchase price (minus any amount paid for shipping), or within 30 days of receipt of merchandise for a one-time-use store credit equal to the purchase price (minus any amount paid for shipping). VA: Visual acuity: how well the eye can see. The easiest way to find eligible frames is to use the filter tool and select Custom Engraving under Feature. We offer night driving clip-ons that can easily be made for any frame except our magnetic frames. Please visit our After Sales portal by following this link. When a frame is out of stock, you will see an "out of stock" message below the frame. The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. any defects due to improper use, improper repair, physical damage, neglect & improper fit. For products purchased in California: warranties on products purchased on or after July 1, 2023 will products will void warranty. This warranty does not affect the legal rights of customers under applicable purchaser with a proof of New glasses often need minor tweaks to fit your face right. To replace lenses under Our phone number is at the bottom of Paireyewear.com. Just enter your own name and email address in the Recipient Name and Recipient Email fields, respectively. See how you're covered with the Ray-Ban guarantee and replacement parts. Shipping and Returns - Pair Eyewear - Zendesk Aspheric lenses are provided for the lenses listed above in this range: Sph 0 to -10.00, Cyl -2.00 to +2.00. Go to your Account Overview, click "My TryOn" and then "CREATE NEW VIRTUAL TRY ON.". Warranty and Product Support | Oakley | Oakley US Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Hulk Smash: 5/5 stars from 4 ratings. Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against BBB Business Profiles may not be reproduced for sales or promotional purposes. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. One of the toppers fell off because the magnets werent strong enough. valid with proof of purchase from an - Record a video of yourself turning your head side-to-side as instructed. You may also have another field labeled as ADD which corrects for the reading power used in a bifocal or progressive lens. If leakage develops Again, it said they would get back to me at their convenience..On 2/22 I got an email indicating that my order was received and I should have my product within 10 days of receiving a tracking number We are already 10 days in from the date I paced my order and now, I wait until I get a tracking number and it will be another 10 after that before I get my order. It sounds like they are ripping people off. Only. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Copyright 2023 Pair Networks, Inc. All rights reserved. Pair Eyewear Toppers (1 - 60 of 1,000+ results) Kirby Larkin Finley Casper Reese Otis Svg Price ($) Shipping All Sellers Glasses 13 Frame Try On Kit for Pair Eyewear (525) $5.00 FREE shipping 5pcs 3D Printed Pair Magnetic Topper Blanks| Magnetic Glasses |Toppers blanks with Magnets INSTALLED Please Read Description Pair Compatible (896) $13.50 The amount left on the card will be displayed. As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. The all-in-one kit includes lens cleaning spray, a micro-fiber cloth, and a carrying kit. Worse place to get glasses from. The last step is to enter the distance prescription for the right eye(OD) and left eye(OS). the item. The shipping fee will be the same for most of the shipping methods, no matter how many pairs of glasses are on an order. Contact us by phone, online chat, or email, and we will assist you in ordering additional clip-ons. Yes! 1, Waste of money. If given PD= 63mm then Near PD= 60mm. Log into your account and look up the previous order. Click here for more info on our current promotions. in Eyewear & Opticians, Optometrists TLC Laser Eye Centers 87 0.8 miles away from Pair Eyewear proof of purchase from an with the same style or equivalent Oakley shoe. Valid claims will receive credit toward exchange of the Yes, we offer itemized receipts. I feel like I have a new pair of eye's! It's the 21st and they're still processing. state or FAQ | Zenni Optical materials. Discover all our accepted payment methods. Misuse, Warranty is only valid with proof of purchase from an Authorized Oakley Dealer The second time I received the riser i received these glasses however they were damaged, they looked like someone dropped them on the floor, stepped on them and put them in the box. Save an average of $100 by using your benefits, no matter which insurance carrier you have. CALIFORNIA IN-STORE NOTICE AT COLLECTION OF PERSONAL INFORMATION, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Just call our Customer Service department, have an online chat with us, or email us, identifying your order number and frame model number. Misuse, Sorry, a contact lens Rx can only be used for contact lenses. Customize your model, lenses are included! Will definitely use again! Polarized lenses reduce glare for improved clarity.

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