Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. 22h52, Hi. This cookie is set by GDPR Cookie Consent plugin. Your contracted to 37.5 hours a week for work which your are field based. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Their service has stopped working and it is not fully fixed after two full working days. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Ask questions and share tips with other people 24 hours a day. You can view these money saving ideas by clickingHERE. Contact BT. This is simply not true. I could not recommend working for BT Openreach at all. BT Openreach SFI2 Engineer Visits. Skype involved a presentation, then a capability and suitability assessment. The engineer first needs to turn on the cable that runs from the street cabinet to your property. These cookies ensure basic functionalities and security features of the website, anonymously. 30-03-2021 A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Is there an Openreach Engineer in the house? - Page 1 - Jobs I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Huge 130m Boost for Grain's UK FTTP Broadband Rollout BT argued that you still received a partial service. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Garry BT won't send no one out because @SkyHelpTeam are my provider. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Working Hours at Openreach | Indeed.com Well send you a text with your engineers name and mobile number. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. 2023 BBC. Read about our approach to external linking. Some advice for working as a Civil Engineer with Openreach Try their website here. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We also use third-party cookies that help us analyze and understand how you use this website. What's the least amount of exercise we can get away with? Contact from abroad. Caught between BT and Openreach over our cut telephone line This depends on the apprenticeship you are applying for. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. When you contacted BT, it said it had not booked that engineer and did not know about the work. Openreach - how long to fix a fault - Edugeek CDM Expert - Asset & Inventory Management - BT - LinkedIn Log intoorder trackerusing your BT ID or order reference and postcode. My Background as a Phone Engineer in Southend. Faulty equipment like a telephone or router not covered by a maintenance contract. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. @bt_uk. 01-04-2021 Working at Openreach: Employee Reviews | Indeed.com You were left wondering if this was just a temporary fix. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Openreach creating 5,300 new jobs to speed fibre rollout Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Necessary cookies are absolutely essential for the website to function properly. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. 30-03-2021 Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. BT to merge divisions, Openreach strike actions ends As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Thank You). My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. BT SFI2 Engineer Visits - activereach Ltd. @katenoblett. Openreach trainee engineer interview - Page 30 - BT Community Daniel Mark - Area Manager - Openreach | LinkedIn The cookie is used to store the user consent for the cookies in the category "Analytics". We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Man found dead after Abergwyngregyn river search named - BBC News If you arent available, someone over 18 will need to be around. the home, For Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers . The BBC is not responsible for the content of external sites. You can view these money saving ideas by clicking HERE. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). In 1987 I began a career as a British Telecom Engineer. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. I also get time for classroom learning which hopefully . @XRaySpeX . Mar 2018 - Present5 years 1 month. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). This is how life was back then. Hence, the addition of working experience gained from Openreach can truly be like a milestone . & Broadcast. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . (adsbygoogle = window.adsbygoogle || []).push({}); But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. The cookies is used to store the user consent for the cookies in the category "Necessary". Answered 26 October 2019 You will work long hours and not get paid for them . Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 But opting out of some of these cookies may affect your browsing experience. Openreach field engineer at BT Review | RateMyApprenticeship Well let you know if this happens. First, Openreach will send an engineer to assess how much work is needed. Micky37 If a charge is likely, well let you know. The fault isnt due to fair wear and tear. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. More strikes are planned in the coming weeks in the rail dispute. BT promised two engineer appointments but no one turned up. The phone stopped working, and our broadband was down for about three hours but then came. 26/04/2017. And once you've got some experience under your belt, there should be opportunities for overtime. . They will call you to confirm their arrival time and to find out about any access requirements. Your just as rude! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! I know this because I have 26 years of experience tracing all kinds of faults. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. 1. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Engineers from Openreach cut the telephone line while working in the street. New grading structure. We need our broadband but have been told that it could take days to fix. 8.40 for each calendar day that the service is not repaired. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The engineer said you should only have one line and said to get rid of the other. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Our broadband then stopped working completely. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. on You might not need a visit, just the right advice and help to identify the problem! Was the First Engineer who the complaint was about actually a Qube Engineer? Openreach will then be in touch to arrange when they can complete the work at your premises. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. It's back to the future trying to get my BT broadband to work So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Openreach is the UK's digital network business. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Your salary If you aren't available, someone over 18 will need to be around. The cookie is used to store the user consent for the cookies in the category "Other. Theyll aim to do this within 5 working days of you placing your order. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We have a range of ways to get in touch for new and existing customers. It also insists that the line is properly fixed. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Openreach Trainee Engineer Reviews | Glassdoor Suggest you contact openreach as this is BT Retail /Consumer forum. Find out more about the BT Business app and how to download it. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Openreach aims to connect 20. Do openreach/ BT engineers work 24/7 - thinkbroadband "These are the same workers who kept the country connected during the pandemic. Complex Engineering Reception and Triage. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). They'll aim to do this within 5 working days of you placing your order. If this happens we'll text you, call you, or send you an email to arrange another appointment. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own This website uses cookies to improve your experience while you navigate through the website. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. So, here's where it all started working as a Phone Engineer. Clear a path to the main telephone socket, if you have one. business and public sector, For business and public 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Do I have to pay for this visit? 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . The difference between the engineers was night and day. Read about our approach to external linking. This cookie is set by GDPR Cookie Consent plugin. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. sector, For global Jobs at Bt Openreach - Civil Poling Engineer Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. as per usual ,engineers working across the road and our broadband goes down. Delayed repair following loss of service. Log into order tracker using your BT ID or order reference and postcode. In your case, communication between the two appears to have broken down badly. Work programme gives an insight into life as an Openreach engineer. Response was given fairly soon after initial slection. . Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Phone Engineer My background-why I left the BT Openreach Job I loved During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. It says: Were very sorry about the problem with NJs broadband service. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. The live chat person wasn't at all helpful and actually closed the chat without resolution. Openreach Civil Engineer Interview Questions | Glassdoor Graduates & Apprentices - Early careers - Careers | BT Plc The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. After a . Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Starting salary is poor, but you'll reach the higher rate after 3 years. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Anna Tims is away. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies will be stored in your browser only with your consent. Paul Clark at Bt Openreach Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a line fault that needs to be fixed. If the engineer is already working on the fault, then you won't be able to change the appointment. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Do openreach work bank holidays? - Plusnet Community Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Well let you know how quickly you could be up and running when you order fibre broadband.

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