Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. My question has nothing to do with the millage. Accidents requiring towing is a major accident. ****Please Note: We are humans working with computers . Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Waiting for response from **** or *****. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. and it was probably the best experience I think I could have had. Learn more about Birdeye. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. . Good dealer to work with. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. GLEN TANQUIY. No car available for me now. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and You can unsubscribe from these emails at any time. Sign up for our newsletter to keep reading. Please let my team know a convenient time for you we will get things taken care of. You have permission to edit this article. Show All. He said the family environment is a nice change from other dealerships. Twenty-million-dollars in inventory doesn't hurt, he said. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Please let me know how we can further assist. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Not all accidents requiring a tow constitute a major accident. Other then that my sales guy was great when I bought the truck. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. Service Manager. Laura Buick GMC, Inc. (1.43 mi. They were working with salesman David Powell, who has been selling cars for 11 years. my business. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. 3 reviews. This was all explained to you by our service advisor, ***** ***, prior to work being performed. Easy, done. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. His father will be here. No one ever calls back and I have to keep calling. BBB Business Profiles generally cover a three-year reporting period. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. View Laura Bogard's profile on LinkedIn, the world's largest professional community. We analyze millions of used cars daily. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. I am opening up a case with General Motors and sharing your feedback with them. So idk if they didn't comprehend the what I was saying? I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Use our search function below or click the buttons of popular models to start your search! We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Submitting a response indicates a willingness to work with customers to make things right. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Dear ****** Thank you for bringing your concern to our attention. Beat local competitors. When Glen isn't managing our shop he . This is why a proration rather than full refund is being offered. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Our goal is to give you a better way to purchase and service your automobile. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Show All. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. The other items recommended were not since you did not authorize or pay for the additional repairs needed. Harry was very helpful. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. We are happy to assist.All the best. Laura Buick-GMC dealership at 903 N. Bluff Road. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Quality Buick GMC Cadillac - 165 listings. This dealership has told me one lie after the other. Great service. Yelp users havent asked any questions yet about Laura Buick GMC. laura buick-gmc inc. away) (618) 803-4225 | Confirm Availability Video Walkaround We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. ***** ******General ManagerLaura Buick GMC******************************* Search more new GMC vehicles for sale here at Laura Buick GMC. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. Roger . laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. Location/ Store: Harrods, Knightsbridge 903 N Bluff Rd, Collinsville, IL 62234 Thank you for bringing this matter to our attention. We're your number one new car dealership in the Greater St. Louis, MO area. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. They were supposed to fix a place on the car, but they went back on their word there. Something old and something new help Collinsville car dealership sales soar. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. Transmission. By Jan 4 2023 vehicle was smoking and over heating-inoperable. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. We went in and they charge us another $1200. See details. In 2020 I already had paint peeling, not chipping, off of my bumper. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. Laura Buick GMC - Home - Facebook Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Laura will be here. If GMC decides to not right this for me I will not purchase vehicles from them in the future. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. Director of Internet Sales - Laura Auto Group - LinkedIn Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Please contact me at your convenience and we can help resolve your concerns. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Quick response and helped order my Yukon in a timely manner. Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Laura Buick GMC Employee Reviews in Collinsville, IL - Indeed The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Drivetrain. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. laura buick gmc. When you inquire online nobody contacts you. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. But they're also smiling. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Schedule Service Contact Us I also purchased an extended warranty on the wheels and tires. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Customer Reviews are not used in the calculation of BBB Rating. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key.

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