Whats the advice ?? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). Poly Voyager Focus UC User Guide - Manuals+ Headset Mutes Automatically (16.3.240) - Microsoft Community Hub i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. In the System Properties window, click the. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. I have been using Aftershokz for a year and it only started happening after a Teams update. I try connecting the headset & cell w/no luck. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. @tromesa604. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? A friend who is a dental technician made me a silicon earpiece based on. Running in to the same issue with my Legend. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. If out of the 1 year warranty, you'll want to order a new. Special Bargains! Android Settings > Bluetooth: On > Scan for devices*. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. the software doesn't let you go without making any noise. 1. ESC followed by F8 or F10 toggles the Mute function. You can mute and unmute your headset using Plantronics Hub. Yes this is a MS Teams issue. I have asked MS to make an option to turn off the feature that was added in the update. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. Oct 15, 2019 by Will allow me to hear the tone of the keys being pressed. Dave Blankenship. If I placed the microphone right next to my mouth then they could hear me normally. Alternative - is to disable windows Bluetooth Audio Gateway Service. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. It would simply do nothing. Jun 14, 2020 by the unfortunately discontinued Bose Headset II earpieces. So the new one will not be any better. Ham Burger @freidakirkland, No one has gotten back to me on any of these problems. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. A Microsoft customizable chat-based workspace. That is until the mute button is clicked. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Adam Ratcliff 11. I could hear callers, but they couldn't hear me after the first couple of words. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Teams call controls on jabra headset not working Press the mute/unmute button to unmute the device; press OK. 1. Plantronics Voyager Legend Headset Review | TalkingPointz These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. How to turn off Voyager Focus UC / BT600 mute alert? Have to press the call answer/end button before the mute button will work in Teams. If you found a solution, please let me know! It is a real problem. Ive been using the Savi 8220 headset for over a year now with little issue. Teams will still be muted. Called Plantronics customer service. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. no mute/unmute beep but using Webex Audio it does. macOS Catalina, version 10.15.6. Push voice/mute button found on underside of mic boom. Simply download the Plantronics hub (application) on your device. 2. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Check if your headset is selected as the default audio device on your phone or computer. Apr 7, 2017 by NOTE *Menus may vary by device. Open the Hub, go to Settings, General. Any suggestions? MS does a great job at complicating users' lives, but this workaround is gold. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. The headset icon turns green to indicate the device is unmuted. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Can you please file the bug through the Help/Report an issue. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Activate Bluetooth on your phone and set it to search for new devices. Kindest regards, You could check Teams version from here. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Privacy Policy. Turn off Wearing Sensor (CONTROLLER). @ravihossur. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. To mute or unmute your headset, click the headset icon in the System Tray. So could you try to change another microphone device to see if it can be reproduced? Secondly, the voice is not clearly heard to the person on other end. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Dave Blankenship. @fkirkland, Dang! more likely Teams changed something in how they recognize the button press. - edited Didn't use headset, would probably help, but currently not an option, 5. This article may have been automatically translated. (There are ways to make it visible without it connected but that is outside the purview of this post.) You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Microphone issues Plantronics Voyager Edge - iFixit In the System Properties window, click the Hardware tab, and then click Device Manager. It shouldn't be that hard. THANK YOU VERY MUCH FOR YOUR KINDNESS! You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. What's in the Dell WH3022 Pro Stereo Headset box? Check for the MS Teams feature request/issue reporting page so you can ask for it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. @achaz. Immediately followed by 2. Then wiped off with a paper towel. How to disable voice message about being unmuted? But Some of the plantronics headsets are really good, But this is not good product. The turn off the headset for about 5 - 10 secs and turn back on. This is built in to the firmware on the headset itself. Made a call to a couple people, and they all noticed a huge improvement. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. Modify your mute settings in Plantronics Hub for Windows/Mac. So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. Edit: I just got the legend to work too. I, unfortunately, do not have an Opencomm device. Not sure what headset is best for you? Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. If so, then you might have insufficient USB power. Does it work sir? I have found this settings on my own, it works for me too. Thanks for your advice. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". like i'm breaking up. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Wearing the Voyager 5200, tap the call button to test sensors. A: Answer I called their customer service to ask the same question. it's so annoying.

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