Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Suggested companies are based on peoples browsing tendencies. Im going to have To cancel direct debit. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. I know several members have request a standing calf raising machine. The changing rooms are always clean and the same for the showers! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. God forbid you request to leave is apparently impossible! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Voice your opinion today and hear what 263 customers have already said. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Correction: non-existent customer service. Avoid. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. | Read 101-120 Reviews out of 258 The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Anyone can write a Trustpilot review. I've asked for head office details and the staff tell me they don't know it. typical!!!! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I find I spend more time on looking for the weights I need and connectors rather than actually training! Bring back Les Mills Body Combat please! (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Great equipment and when broken is fixed quickly. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. No on-duty lifeguard (is this actually legal!!!). The gym in Luton in Parkstreet are forever changing staff . Find out how we combat fake reviews. No matter how many times I try to contact them I never get a response. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. You buy cheap equipment and take months to repair broken ones. Moreover i received several very abusive emails from them in the days following. Your experience matters. Completely recommend this gym for any women that are looking for a great gym for good value for money. Companies can ask for reviews via automatic invitations. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Find out how we combat fake reviews. Broken equipment takes a long time to be repaired. They are young, inexperienced and basically don't want to be there. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. TWO WEEKS go by and nothing. Your experience matters. Staff come across rude and unapproachable. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Don't trust the staff at face value. I was paying double on a different gym and was always having problems but this is miles better. 2023 Trustpilot A/S. I use both the free weights, machines and also classes. Been coming here for many years and have always found the staff very pleasant and welcoming. trugym customer service. Contact your local truGym via our online contact form. Date of experience: 19 February 2018 Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Your experience matters. Here are 8 tips for writing great reviews. beyond me , they have sullied their name. Be proactive by paying attention to the customer's needs and offering help or recommendations . TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Any attempt to contact head office is ignored. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. False advertising! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 Verification can help ensure real people write reviews about real companies. Awful!! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Your experience matters. the recent cctv cameras introduction is also not only bothering me but most of us who cover. The staff, although minimal, are friendly and helpful. We also ensure all reviews are published without moderation. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Gym was great but suddenly closed down with little more than a note on the door. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Dont join the gym. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. I use both the free weights, machines and also classes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Les Mills instructors are required to complete updated training twice a year to remain accredited. This gym offers friendly staff with excellent personal trainers. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Completely recommend this gym for any women that are looking for a great gym for good value for money. Very clean with a good atmosphere and equiptment maintained to high levels. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I choose at this time to cancel our memberships and truGym continued to take money from my account. Staff are mostly friendly and it's well worth a visit. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. If you like swimming, prepare to be hugely disappointed! Join the 263 people who've already contributed. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . One good search would have warned me but I was dazzled by the google and facebook reviews. My contract expired and I cancelled my membership. The most important rule in providing excellent customer service is to be friendly. When it comes to growing a business, reputation is everything. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. However, you are likely to be ignored. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I paid for a year membership and at that point had several months left. How many stars would you give TruGym? Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot They've also had bad reports in the paper. Dreadful management of memberships Id avoid this company and invest elsewhere! Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. 14 Customer Service Resume Examples for 2023. Needs airing conditioning throughout the gym. For the price per month, this is a great gym, it has everything u need and more. Most of the equipment is very old and remains unfixed for long periods of time. Bring back Les Mills Body Combat please! How many stars would you give TruGym? i, Be vigilant about their policies. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments.

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