2.12 Ticket Fulfillment. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. 2.15 Claims under the viagogo Guarantee. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Just before I paid for them a huge amount was added for VAT and 'costs'. Why is the price printed on the ticket different to what I paid? So why is it my responsibility that the buyer must go to the event having bought the tickets? - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. We take no responsibility for such issues. 10 Things Most People Don't Know About anyabraddock. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Additional information can be found in our FAQs and on the ticket details pages. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 16 interesting facts about mozart; chi st joseph medical records. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. HAND Children are the Future. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo charge for cancelling sale - Hand.ngo If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. How Is Technology Changing How We Treat avarey947? You may find other users information to be offensive, harmful, inaccurate, or deceptive. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I demand to speak to a manger or someone in charge immediately You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. the price it is sold for on the primary market). To sell tickets, a Seller lists the tickets in the Site database. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 3.4 Indemnity. Hannah Goodbody. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. 17th February 2017 - confirmation of ticket purchase The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 2.5 Tax on Seller Proceeds. and how does an unforeseen circumstance suddenly make you require tickets to a concert? We will also add VAT on our fees as applicable. Hello Submit a complaint and get your issue resolved. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. 2.14 Substituted Seat Locations. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 6.11 Permitted use. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Rating: File your complaint. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. money was still taken out! If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Can I buy tickets that are personalised with someone else's name on them? Did you find this answer helpful? Please contact me via email or call me. 5.1 Investigations. 2.2 Registration. 6.7 Third Party Information. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. None of my emails have been responded to. 6.4 Release. Thank you for using viagogo! Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Ticket listings are a representation of actual seat location. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Please note this does not include any VAT that may be payable on fees We are required to pay. The revised version of this Agreement is automatically effective after it is initially posted on the Site. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Editor, Marcus Herbert. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We endeavour to rearrange delivery with the customer or arrange a collection point. Cheers. How do I unsubscribe from your newsletter? Fees at 133% of the ticket itself. Copyright (c) 2006-2023, viagogo AG. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Tickets may be substituted with comparable or better seat locations with the Buyers approval. 2.1 Requirements. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We are not involved in the actual transactions between Buyers and Sellers. We may also first deduct any amount you owe us from any amount we owe you. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. You may only use the Services if You can legally enter into and form binding contracts. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. I bought 2 x Guns and Roses tickets for Sat 17 Jun. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Profitable Tips About Online Casino Sites. viagogo charge for cancelling sale - shopsindian.com I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. The ticket was sold as 150 capacity, Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. All sales and bids are final. Viagogo won't cancel my order MoneySavingExpert Forum You also warrant that you own the tickets and are authorised to transfer or resell the tickets. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 1.3 viagogo Guarantee. I entered the incorrect email when registering, how do I change it? The revised version of this Agreement is automatically effective after it is initially posted on the Site. When booking on viagogo, even when you select the amount of tickets you want e.g. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. 7.1 Ownership of Intellectual Property. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. I haven't received an email confirming my order. 1.4 Modification. If you are not the intended recipient, please delete the message, attachments, and notify the sender. viagogo charge for cancelling sale - kadinlarsokakta.org For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. Please note that service fee amounts may vary by event and are subject to VAT. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. viagogo charge for cancelling sale; blog Tech. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; I confirmed the sale and wanted to ship the tickets over. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. viagogo charge for cancelling sale - interiorstate.com I want my money back how do I go about this? Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The OP never checked properly on either of their accounts if the listings were cancelled. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.13 Ticket Information. viagogo - Buy & Sell Concert, Sport & Theater Tickets Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. I want a refund off $1393.43 you have taken my money! These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. I would like to have a break down of why this should cost so much and a POC for redress. 2.9 Seller's Confirmation Obligation. viagogo charge for cancelling sale - emhea.com 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. My event is cancelled or postponed - What do I do? 16/06/2022 . (More than triple the price of 3 tickets). I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity What are the viagogo Terms and Conditions? I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. order was cancelled! The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Note that Your payment may be withheld if you violate this clause. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. I ordered tickets for 18/6/17 for the above concert. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I demand my money back as they never made the concert due to it being outside on the heat. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. 0 . I don't know if I need to talk. To register, You must provide your real name, address, phone number, and email address. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. For Customer Service enquiries, please visit our help centre. How do I unsubscribe from your newsletter? A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Piggyback tickets may not be sold in the same listing. Welcome to viagogo's online ticket exchange (the "Site"). After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away).

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