Flipkart Interview questions, Flipkart Interview, Interviewing at Flipkart, Flipkart Interview process, Interview at Flipkart, Flipkart Interview Preparation, Flipkart Interview questions and answers, Flipkart most asked interview questions, Flipkart Interviews questions on Engineering, Flipkart Interviews questions on Product, Flipkart Interviews questions on Design, Flipkart Interviews . about this video:- flipkart is hiring for work from home where 12th pass candidates can also apply . Our outsourcing partners played a big role in this. This massive success makes one ask, how does Flipkart make money., Create your own eCommerce business and get a flat 20% discount on Magento Marketplace solutions in the ongoing Holiday Season sale. Qualification Required: 12th Pass. Subscribe our newsletter to stay updated. To connect with our experts directly, schedule a session through this link. We were kind of prepared to handle the work-from-home shift we had done a preparedness exercise before to identify scenarios. Rohit is a tech and business enthusiast, who is hell bent on scooping out the truth. One night at around 2.45 am, we got a confirmation from one of our partners that they had handed over the last device for the day. Narendra Ramachandra, Associate Director Customer Operations, explains the novel challenge that was at hand. The Work-at-Home Agent model has been an integral part of our Product Strategy. For a remarkable amount of time, CedCommerce has been offering the necessary technical solutions specifically made for building one such platform. Therefore, for financial gains, Flipkart uses the model "X% commission on the entire sales worth given to the vendor". At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. Download the PDF to access offline. On a normal day, Flipkarts Customer experience team manages over a lakh customer interactions, a majority of these being voice. We are hiring for Flipkart work from home Job. A marketplace or an e-commerce store armed with these features is undoubtedly going to possess the best-in-class features. Luckily for us, weve been working on a work-from-home solution for a few months now, but that was limited to email interactions. By @dmin | October 4, 2021. Hiring For Flipkart voice process. As of 2017, Flipkart held a 39.5% market share of India's e-commerce industry. Client Tech Mahindra, Job type-Work from Home, Job Profile: CS-Flipkart Voice Process, 150 Candidates needed with Basic knowledge of computer & good Communication skills of Hindi & English, Salary Rs-18,100/- CTC Freshers Can also apply if they have Laptop, Internet, Power Back-up & good Communication skills (Hindi & English) We had been exploring the Work From Home option for our agents for some time by then, says Kaushik Mishra. link has been shared on telegram group :- https://telegram.me/themausamnagpalhttps://t.me/themausamnagpal/2658Tech I use every day Mic:- https://amzn.to/3sq3SOW MacBook Pro :- https://amzn.to/3kTSyGy Ring light:- https://amzn.to/38cvO1Z Main Light :- https://amzn.to/3MdL90E Mouse:- https://amzn.to/3L1QcA5 Boat Headphones:- https://amzn.to/3M8onHS Mobile Oneplus 9pro :- https://amzn.to/3ypEMU4 Camera canon m50 :- https://amzn.to/3KUSLDT Apple AirPods pro :- https://amzn.to/3KYfvmr Tags Flipkart work from homechat process work from homechat jobs12th pass chat jobswork from home jobs for 12th pass studentschat jobs work from homechat jobs for housewifes12th pass jobstechmahindra work from hometechmahindra 12th pass jobs Hashtags #12thpass #workfromhome #jobs apply immediately. We had been exploring the Work From Home option for our agents for some time by then, says, , Associate Director Customer Operations, explains the novel challenge that was at hand. Putting this into simple terms, it basically tells us the way how Flipkart works. The company further said, We have a dedicated Workplace Equality charter that focuses on inclusive talent attraction, talent development & retention, and culture & policies, supported by strong leadership commitment. To explore more opportunities you can visit the career page. As e-commerce grows and takes a greater share of total retail sales, digital media companies are increasingly pursuing new sources of revenue growth by incorporating e-commerce into their platforms and businesses in response to fundamental challenges they each face. Work From Home Jobs | Flipkart Work From Home | Flipkart - Voice Process Work From Home Job | Hindi|Flipkart Work from Jobs- https://bit.ly/2SAg68l (Job Role: Customer Support )Register \u0026 Get 750 per Referral - https://youtu.be/JSnEe56_PEERegister \u0026 Get 500 per Referral - https://youtu.be/4AcybailapoMobile :- APP Rs. - https://www.youtube.com/watch?v=h6DBh1FjHcQ APP 500 Daily (Proof )- https://youtu.be/qoPF8A74LlY 10 37 ( proof )- https://youtu.be/kZ3_gjHn0awRegister \u0026 Get 500 per Referral - http://tinyurl.com/ybjg8dt8How to open Demat Account Tutorial- https://youtu.be/P5VO_0GnBKY?t=337Today we have a Job Opening at one of Indias biggest e-commerce platforms, Flipkart! It unlocks a large talent pool to enable flexible capacity, but with voice channels we also get the best resolution rates. The basic supply of the financial gain is done by accumulating commission for the services from the vendors who use Flipkart as their selling and business e-commerce marketplace. More. And we put all our efforts into finding the right people that fit into our high-performing inclusive teams.. You know, the ones we read about in the beginning of this article. Yes, it is a WORK FROM HOME Job Opportunity. The actions of your plan ought to outline your success; not simply your plan alone. Salary: 12000 - 18000 per month. Suspension of voice meant a very large number of emails. Welcome to our YouTube channel learning never ends. Company Name: Flipkart. Please note - This is a Hybrid job (mix of work from home and on-site) in Mumbai ( Oshiwara, Jogeshwari West). You must understand how Flipkart works. Those . The corporation has calculable massive NoSQL information stores to settle on the most effective for the assembly. If yes, then you have come to the right place because we are going to discuss the Flipkart working process. But they all agree that they had no other choice if they were to keep Flipkarts Customer First promise, even during a global pandemic. The company said, while speaking about the hiring process, that the The best people make the best teams. Amazon, Flipkart Festive Sales 2022: 70 Lakh Orders Placed In 48 Hours; Sales Up By, JioMarts Month-Long Sales Extravaganza Giving Tough Fight To Amazon, Flipkart!, [] to bank offers, Flipkart has partnered with Axis and ICICI banks to offer 10 percent discount on top of the flat discount []. Day shift. Because of complex communication channels that follow strict privacy and security protocols, it seemed next to impossible for them to work from home. Teleperformance Customer Support Interview Questions | Teleperformance Interview Questions Guy If Y. They had already tested the VOIP solution (VoIP is short for Voice over Internet Protocol, a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls) during the first two days of lockdown, but due to connectivity issues, the call experience was unsatisfactory. But with the lockdown, the situation was so dynamic, stresses Harish. India loves to talk, says Harish Babu, a Senior Manager in Flipkarts Customer Experience Engineering team. For all the sales that Flipkart achieves Flipkart can charge a proportion (%) cut on the total sale quantity that doesnt embrace taxes. E-commerce giant Flipkart has invited applications for various roles across India. Trak.in - Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space. So it is a win-win for both Customers and Flipkart, adds Nishant. How To Crack Teleperformance Flipkart Process Interview ? I need a work from home job Comments are closed. however, they take JVM for their use. It is standing at 6th position in India. Remote in Varanasi, Uttar Pradesh 1,25,000 - 2,50,000 a year. , Director, IT, facilitated secure IT infrastructure, information security approvals, and had his team test the engineering solution. Trakin Tech Network Theres no way we could have left our customers high and dry, insists Senior Director Samdani Basha. 9 hour of the day, 8 hrs. 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Greeting !! Sort by: relevance - date. Pune, Maharashtra 411030. To enable the work-from-home model for agents, Pradeep V, Director, IT, facilitated secure IT infrastructure, information security approvals, and had his team test the engineering solution. Fresher & Experience. Customer support advisor will be responsible for customer . On behalf of Flipkart On Shore Customer Services, provide professional and efficient customer care. The giant e-commerce marketplace creates revenue not solely by the sale of the product but conjointly from totally different financial gain channels. We use cookies to improve your experience. Within a week, we went live in two centers! exclaims Kaushik, explaining that a project of this scale would often take weeks, if not months. By continuing to browse the site, you agree to our Privacy Policy & Cookie Policy. Some were asked by owners of their paying guest accommodations to vacate overnight; hostels restricted movement, and a large number of such outstation agents, facing uncertainty, returned to their hometowns. Call Vaishali 8448031114 @ Nitin 9899205000. The lockdown also meant that there was now a surge in customers anxious about their orders and wanting to speak with agents. How Flipkart's Customer Experience team empowered agents to work from home. Permanent Work from Home. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Myntra, and Cleartrip. CedCommerces Magento 2 Marketplace extensions and add-ons are ready-made and reasonably priced solutions for building a website like Amazon. Job Location: Work from Home. The teams began to explore and build a product for voice. Customer Experience is not a function that works remotely agents often use desktops and have to connect to secure networks for compliance. So mobilizing them to do this was a huge challenge., Theres no way we could have left our customers high and dry, insists Senior Director, . ?. Flipkart is significantly dominant in the sale of apparel (a position that was bolstered by its acquisitions of Myntra and Jabong.com), and was described as being "neck and neck" with Amazon in the sale of electronics and mobile phones. And it was now more evident than ever that the voice services needed to be resumed. Job Location: Work From Home. Investigate the answers to consumer questions and possible alternatives. I agree to receive updates from CedCommerce. His team also worked quickly to get licences to scale up the users. Get Magento 2 solutions for your B2C eCommerce business. This platform used to power almost 50% of our voice call centers before the COVID-19 situation, he says. Co-advertising products for publications in newspapers or magazines front pages for common brands. . Job Title: Chat Support. I have created this channel to Support Digital India. There are absolutely no right or wrong answers for his round. Job Description. Talking about the amount of work that went into making this possible, Samdani recalls vendor partners driving through the night to deliver desktops to agents across the country. This model is the brainchild of Sachin Bansal and Binny Bansal who are the founders of Flipkart. Just weeks into his new job, he found himself in the deep end, preparing to oversee operations during a global pandemic. 3000 CISF Jobs Abolished; Private Security Guards Hired, Flipkart Big Diwali Sale 2022: Check Dates, Offers, iPhone 13, LEDs, Smartphones, Flipkart Customer Orders Laptop But Gets Detergent Bar; Refund Issued. This followed compliance and the information security team was satisfied, he adds. Remote in Mumbai, Maharashtra. It provides services to its vendors like alternative delivery corporations. Answered September 23, 2020. Today, Flipkart is Indias largest online eCommerce website. Business Analyst Trainee (WFH) AUTOSherpa Temporarily Remote in Bengaluru, Karnataka All youve got to target could be top-notch elements, a feature-rich, scalable, ASCII text file platform that provides you with changeable powerful options to customize and manage each the front-end and back-end in an economical manner. Work From Home Jobs: Here is good news for people searching for work-from-home jobs. Customer Support ( Flipkart) Safejob. As product manager, Kaushik took the decision to stop all calls and move the agents entirely to emails and chat. The best part, he says, is that online training and even hiring are still going on. Now, we have close to 3,000 people sitting in the safety of their homes and engaging in conversations with our customers across India, says Samdani with pride. 9,474 - 15,000 a month. Salary Package: 20000 - 30000 a Month. 1. This followed compliance and the information security team was satisfied, he adds. His team also worked quickly to get licences to scale up the users. The ads are divided into 3 classes: In addition to the top of the revenue model, Flipkart conjointly gets funding from many alternative sources to upgrade their business. Flipkart work from home jobs 2022: https://ablejobs.app.link/JXcXmFFUjebIn this video, we talk to you about the role of a Chat Support Executive at Flipkart.. These extensions come with a multitude of features to aid in the development of a rich multi-vendor e-commerce marketplace. Job Responsibilities: Customer Support Executive. Logistics services include many aspects of warehousing, inventory management, billing, packaging, labeling, shipping, cash on delivery, payment, product return & exchange, and much more. Therefore, for financial gains, Flipkart uses the model X% commission on the entire sales worth given to the vendor. Chat and email, now the popular choice of medium for addressing customer queries, form a small part of this load at Flipkart. Luckily for us, weve been working on a work-from-home solution for a few months now, but that was limited to email interactions. For these agents, many of whom had left their hometowns to work in centers across Indian cities, the situation on the ground was getting increasingly complex. He loves reading, understanding businesses and decoding startups. Weve never been more proud of our Partners, CX Associates and our Tech and Product capabilities! he adds. Check job eligibility, and more details right here. Flipkart Chat Process - Work From Home - 12th Pass JobsJoin Our Telegram Community to get the latest updates:- https://telegram.me/themausamnagpalAlso Checkout these FREE Courses:- Get MS Excel Course (HINDI ):- https://youtu.be/PIlkPpFXr5M Get a Free Full Finance Course With Certification Use Coupon Code \" Finance\" To get 100% Free:- https://bit.ly/3wbic07 You Can Also Follow Me On Other Social Accounts Instagram:- https://www.instagram.com/mausam.nagpal/ Facebook:- https://www.facebook.com/nagpalmausam/ Youtube:- https://www.youtube.com/channel/UCDpD Linkedin:- https://www.linkedin.com/in/mausam-naAbout this video:- Flipkart is hiring for work from home where 12th pass candidates can also apply . Raj Balakrishnan, Director, Customer Experience Operations, had joined Flipkart in the beginning of March 2020. We use cookies to improve your experience. TS TET Results 2022 Manabadi.co.in download now tstet.cgg.gov.in Direct link; CUH Non-Teaching Recruitment|Central University of Haryana Group B&C - 2022 There were also privacy concerns a direct call could compromise customers privacy by revealing their phone numbers. this is going to be a nonsale profile. Flipkart is one of the companies that takes all decisions based on the values that they have set for themselves. Our team members and vendor partners had to personally deliver laptops and desktops to agents homes. Easily apply. Flipkart Interview questions, Flipkart Interview, Interviewing at Flipkart, Flipkart Interview process, Interview at Flipkart, Flipkart Interview Preparation, Flipkart Interview questions and answers, Flipkart most asked interview questions, Flipkart Interviews questions on Engineering, Flipkart Interviews questions on Product, Flipkart Interviews questions on Design, Flipkart Interviews . Positions- 100 Permanent Full Time Job Salary- 18k CTC; 15k Inhand Fixed Rs 1000 internet allowance It was humbling to see the kind of talent that youre surrounded with. 6, Vivek Building, Sadashiv Peth, Rotational shift wise job. Sheetal Bhalerao - GetMeBug. It unlocks a large talent pool to enable flexible capacity, but with voice channels we also get the best resolution rates. 2022 - Trak.in - Indian Business of Tech, Mobile & Startups. We will use leading technologies such as the Magento eCommerce platform to create a website like Flipkart that needs numerous custom features and options. It also added that Everyone has a voice on the table and diversity of thoughts, styles, and actions are celebrated. So mobilizing them to do this was a huge challenge.. When Kinshuk developed a call-bridging solution to help agents service customer queries from home amid the lockdown, the team decided to test the bridging between a cloud contact center, agent and customer. For information storage, it uses MySQL, and for caching it uses Memcached. "The Work-at-Home Agent model has been an integral part of our Product Strategy. Flipkart Starts Hiring For 100% Work From Home Jobs! By continuing to browse the site, you agree to our Privacy Policy & Cookie Policy. They are an aspiration for young entrepreneurs today who think of the ways how Flipkart works. #organization :- Teleperformance. 1,70,000 - 2,00,000 a year. Students from various disciplines can apply for Flipkart Recruitment 2022. Rs.8000/- to Rs.15000/- per month. On understanding the operating functionalities, your next question is going through the way to build an e-commerce store like Flipkart! It was the first time that everyone was working from home, he says. Check Job Details, Eligibility & More.. Top 4 Indian Drone Startups That Are Disrupting This Space, India Now Has 50 Crore Gamers, Becomes Worlds #1, Amazon Will Fire Almost All Employees Who Are In, Maruti Suzuki Swift Hybrid, Dzire Hybrid Will Have 35 Kmpl, 36% Of All Smartphones Sold In India Are 5G; Xiaomi Is #1, TCS Is Hiring Trainees With Upto Rs 20,000/Month Salary!, Amazon, Flipkart Announce Festive Sales 2022: Heavy Discounts On iPhone 13, 12 Expected! Reputed as the tech whiz of his team, Kinshuk built Strowger almost single-handedly and, with the help of a few other developers, integrated the platform into the back-end system that powers the call-me-back option on the Flipkart app for customers. So it is a win-win for both Customers and Flipkart," adds Nishant. Essentially, when a customer chooses the call-me-back option on the Flipkart app, the cloud center calls the agent and the customer and patches the two up. Excellent Verbal and Written communication in English. Flipkart Work From Home jobs. The indian Ecommerce giant, Flipkart is hiring for various profiles including work-from-home (WFH) roles.The company said, while speaking about the hiring process, that the "The best people make . Flipkart Chat Support Jobs Work From Home ~ Jobs Near Me For Freshers. This model is there to stay and we believe we will be very strongly positioned for the future., For the team, the solution could mean an entirely new way of working. Alexa is ranking Flipkart at #82 globally. The team had two tasks before them once voice calls were stopped: Train more than 1,000 agents online on email protocols, and email customers preparing them to expect a delay in response. apply immediately. The Group is also a majority shareholder in PhonePe, which happens ot be one of countrys leading Payments Apps. Code operates on the UNIX system Debian and most alternative systems dont seem to be designed ever on Java. Amid the rising challenges, three teams Product, Tech and Operations were quick to come together virtually and work towards a solution. - ?? Subscribe now! Full-time. The complete technical provides the explanation as to why it is one of the most effective commerce brands and eCommerce stores in our country as well as around the globe! Flipkart is committed to transforming commerce in India through investments in made-in-India technology innovations, customer-centric constructs, a diverse category landscape and a world-class supply chain. UG & Graduate. Location: Remote Rotational shift. And movement restrictions meant that none of them would be able to go to their respective offices, threatening to leave customer support services suspended. We had to reach out to our agents and all our partners to understand three basic things: The number of agents who had their own devices, agents with a good internet connection, and agents who had power backup, he says. Posted. Responding to client questions and explaining them with factual information. Total work: 1 year (Preferred). Replying to these emails would take time the response time almost tripled. I joined the team to build our own in-house voice infrastructure code-named Strowger, he says. Click on this link to know effective ways of creating your online marketplace- How to create an online marketplace. Flipkart was started in 2007 and recently it achieved a fashion online retailer and e-commerce store, that is Myntra for $300 Million. It conjointly sells ads and a totally different product like co-branding and co-advertising to the vendors or brands via digital media. Salary Up to 20k in hand. And the advantages may not be just for Flipkart, but for the Indian workforce at large. But soon, the team found that the quality of voice calls werent satisfactory and was affecting customer experience. Flipkart allows multiple vendors to sell via their site and in return takes a commission on sales to cover the costs of managing the site while vendors focus on their efforts on building a community. Kawaii Kart. The detailed eligibility, Requirements, Salary, and application process are given below. Work Exp: 0 - 2 years. Tech Mahindra Business Services Limited 3.7. Work From Home Jobs | Flipkart Work From Home | Flipkart - Voice Process Work From Home Job | Hindi|Flipkart Work from Jobs- https://bit.ly/2SAg68l (Job Rol. To help the agents, even those in local operations were trained in basic tech. The other manner of obtaining revenue for the corporation are inclusion and convenience fee. April 23, 2020. Any graduate and fresher are eligible for this vacancy. While we dont have 100% scale right now, getting 50% in a week is a huge success, stresses Narendra, whose team, along with the vendor partners, worked through the night to execute the project and even procured police passes for delivering the devices. Only 20% of Customer Experience agents are based out of the Flipkart headquarters in Bengaluru. Ready to work in 24/7 Shifts. Its sales take place via several channels as given below. Moreover, compliance guidelines mandated call recording. For your website to function like the functioning of Flipkart and see what our satisfied customers have to say about us do visit CedCommerce. The motivator for the team, however, was that they had no choice. 24x7 Rotational Shift (Work from Office). This model is the brainchild of Sachin Bansal and Binny Bansal who are the founders of Flipkart. Hence, the usage of such platforms makes it an attainable job to create a Flipkart clone and to make it function exactly the way how Flipkart works. Optimistic about the future, Senior Group Product Manager Nishant Tandon says, The experience has accelerated our readiness to offer higher availability of any channel of choice. Customer Experience is not a function that works remotely agents often use desktops and have to connect to secure networks for compliance. Here well show you a comprehensive analysis of the functioning of Flipkart. Flipkart Off-Campus 2022: Flipkart Off Campus Drive 2022 for the post of Customer Support Voice Process.

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